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AccountNow Risk Department Support Ticket - Account

AccountNow Risk Department Support Ticket

 

Created By: stacyameyer's Picture stacyameyer Last Reply: AccountNow's Picture AccountNow
Priority Level: [Emergency] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 1

This review has been resolved or replied to by this company. On Friday (11/30/12) I received a text message stating "On 12/03 your AccountNow Card 5148 will receive 2 deposits $1275.70 & $646.00. Funds will not be available until 12/03." I called Customer Service and told them that I did not have an account with AccountNow. The CSR told me that I would have to provide picture id, social security card and a utility bill. The CSR hung up before telling me where to send it and without informing me about the Account Restriction. the funds were deposited into my account on 12/01/2012 at 1:41am. Later that day I called and another CSR gave me the fax # to send the required Documents. Which I have done. I explained to that CSR that I did in fact have an Account with AccountNow, through MoneyGram. I was unaware at the time that My MoneyGram Pre-Paid Visa Debit Card was also AccountNow. I cannot wait the 3 to 5 business days, which in actuality is 7 to 10 Calendar days for my funds to be released. I am a single disabled mother who survives only on Social Security Disability Benefits. As of today I have several bills that are past due and I know by the end of today my electricity and phone will be shut off. I have a child that I need to fed.. etc....... If the text messge I received on 11/30/12 stated "MoneyGram/AccountNow Card 5148... I would never have had this problem. I will close this account once my funds become available to me and take my business elsewhere. I am in poor health and all this stress is not helping it. If this is how ACCOUNTNOW does business, they will never have my business. They does rate a 5 out of 5 for first impressions, A extremely bad 1st impression, especially now it being a "happy time of year."


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AccountNow says: (6 years ago)
 0
Hello Stacy,

I’m sorry to hear you had some issues with your account. Generally when an account is restricted and documentation has been requested, it is to protect you and any funds that you may have remaining on your account. It appears your issue has already been resolved.

Unfortunately we cannot discuss your personal information in a public forum. If you need any additional help please email us at customerserviceMU@accountnowinc.com and reference your name, address, telephone number, and account number (if possible) so we may further assist you.

GF
AccountNow



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