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AccountNow Risk Department Complaint - AccountNow might just let u die! - AccountNow Prepaid Debit Card
AccountNow Risk Department Complaint

AccountNow Risk Department Complaint

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AccountNow might just let u die! - AccountNow Prepaid Debit Card


You guys should be ashamed of yourselves. 4/23/15 direct deposit as usual. 4/24/15 called as required around 7 AM. Told to send documents in by 10:30 AM 4/24/15 - info from two differnt satates. Told it would take 4-72 hrs to review and release account. After getting all the docs in, the 4 hr part of their initial statement vanishes and it becomes a straight 72 hrs. Nothing happened in the first 4 hrs which pushes this situation into the weekend which Counts Not towards resolution. Clue: If you are going to hold peoples money (not knowing what their situation is) you might want to have people working on the weekend to clear this up as quickly as possible. I explained many of the ramification associated with the Accountnow imposed restriction. They dont seem to care. I really believe that they would let you die because they have 72 hrs to do so. I could go on but let me rap this up.... The 72 hrs has morphed into 72 business hrs, the first I heard of this was on day 5. Lets look at this 72 hrs divided by 8 hrs = 9 days - really. I work out of town, absence due to lack of funds = lost job. Finally got home after a week being stranded. Wow you guys are amazing this has got to be bording on illegal. If this is how you treat multi year customers, tell us why we should use you when there are others. We dont spend money on adds to attract customers you do, so it must be important to those above customer service. Hey, take 72 hrs to respond - this one is on me. P.S. They never - ever call when they say they will - it is just to get you off of the phone.


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